Shipping FAQS

1. WHEN WILL MY ORDER BE SHIPPED?

Please allow 1 - 2 business days for your order to be processed and shipped out. 

2. HOW LONG IS THE SHIPPING ESTIMATED TIME OF ARRIVAL?
Depending on the shipping method.

  • UK Shipping - 1-3 Business days

  • Europe Address - 3- 5 Business days

  • Orders to the United States: Average transit time 5 - 7 Business days.

  • International orders: Average transit times 7 - 10 Business days.

We hope to exceed customer expectation and ensure that most packages arrive within the delivery lead time. However, orders may be delayed or postponed due to circumstances beyond our control such as holidays, extreme weather, natural disaster etc. We will always notify you when such an event occurs.

Also, the shipping carriers may experience delays due to situations beyond their control and for that reason we cannot guarantee an exact delivery date, the shipping companies are responsible for delivery issues.

3. WILL I RECEIVE A TRACKING NUMBER?
Yes, once your order is shipped, you will receive tracking information. We also track orders until you receive it. 

4. CAN I CANCEL MY ORDER?
Yes, you can cancel your order within 12 hours of placing the order for a full refund!

However, If the order has already been shipped out please send us an email with the subject line, I WANT TO CANCEL MY ORDER to shop@vivabby.com

5. MY ADDRESS IS INCORRECT, WHAT SHOULD I DO?
Simply email your correct address to shop@vivabby.com  as soon as you realise you have misspelled or auto-filled your address incorrectly. Please let us know within 24 hours before your order is dispatched, after 24 hours we cannot amend your deliver address.

6. I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
Not to worry, we are here to make you happy. If you receive a damaged item, please contact us immediately include:

  •  A picture of the damaged item and 

  •  Your order number

Once we receive your email with the pictures, we will replace the item free of charge

7. CAN I RETURN AN ITEM?

YES we offer a guarantee that if you are not satisfied with your purchase, return the item and you will receive a refund of purchase price no question asked.

We aim to exceed your expectation with the quality of our products and the customer service we provide.